
Frequently asked questions.
What makes Atelier Grellier neck straps unique?
Our neck straps are crafted with care in the U.S. by a professional musician. They combine comfort, durability, and sleek, modern design — made to support your performance with style.
What materials do you use?
We use only high-quality materials selected for their comfort, strength, and visual appeal. Each strap is designed to last and age beautifully over time.
Do I need the Travel Box?
The Travel Box is optional, but highly recommended! It provides an extra layer of protection and makes it easier to keep your neck strap safe and stylish on the go.
Where do you ship from?
All products ship from the United States.
Do you ship internationally?
Yes, we do! Please note that delivery times and rates may vary depending on your country of residence.
How long will it take to receive my order?
Delivery times vary by destination. U.S. orders typically arrive within 4-5 business day, while international orders may take longer due to customs and regional shipping policies.
How do I take care of my neck strap?
Our neck straps are designed to be low maintenance. Simply wipe with a soft, damp cloth as needed. No harsh chemicals required. Do not wash or dry.
Still Have Questions?
Feel free to contact us directly — we’re musicians too, and we’re here to help!